Last Updated: November 4, 2025
We're pretty serious about keeping your info safe while you're crushing goals with us. Here's the straight talk on how we handle your data.
Look, we get it - privacy policies can be a drag to read through. But at Zephyr on Frontier Fitness, we're all about transparency, whether it's your training progress or how we handle your personal info.
This policy covers what data we collect when you train with us, visit our facility, or interact with our website. We're based in Whistler, BC, Canada, and we follow all the applicable privacy laws including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and GDPR for our European athletes.
Bottom line? We collect what we need to make your training experience awesome, we keep it secure, and we don't sell your data to random third parties. You've got control over your info - always.
We're not collecting data just for kicks. Here's what we actually do with it:
Creating personalized training programs, tracking your progress, scheduling sessions, and making sure you're getting results that matter to you.
Sending appointment reminders, program updates, nutrition tips, and occasional promotions (you can opt out of marketing stuff anytime).
Medical info helps us keep you safe during high-intensity work. We also need certain data for insurance, liability, and legal compliance.
Analyzing trends to develop better programs, optimize our facility, and figure out what's working (and what's not) for our mountain athletes.
We're pretty protective of your info, but there are a few situations where we share it:
We work with trusted partners for payment processing, email communications, scheduling software, and website hosting. They're all bound by strict confidentiality agreements.
If we're legally required to disclose info (like court orders or regulatory requests), we'll comply. We might also share data to protect our rights or prevent fraud.
If you ask us to share info with a doctor, physiotherapist, or another trainer - we'll do it, but only with your explicit permission.
What we DON'T do: We don't sell your personal data to advertisers, data brokers, or random companies. Your fitness journey isn't for sale.
We take security seriously - like chalk-on-hands, clip-your-carabiners seriously. Here's what we've got in place:
Real talk: No system is 100% bulletproof, but we're doing everything we can to protect your data. If there's ever a breach affecting your info, we'll let you know ASAP and work with you to minimize any impact.
You're in control of your data. Here's what you can do:
Request a copy of all the personal info we have on you. We'll get it to you within 30 days.
Something wrong or outdated? Let us know and we'll fix it right away.
Want us to erase your info? We'll do it (though we might need to keep some stuff for legal or accounting reasons).
Ask us to limit how we use your data in certain situations.
Get your data in a format you can take elsewhere (like if you're moving and switching gyms).
Unsubscribe from marketing emails anytime. Just hit that unsubscribe link or shoot us a message.
To exercise any of these rights, just email us at info@zephyronfrontier.info or call (604) 555-0147. We'll verify your identity and handle your request promptly.
Our website uses cookies (the digital kind, not the protein-packed kind). Here's the breakdown:
These keep the site functioning properly - things like remembering you're logged in or keeping items in your cart. Can't really turn these off without breaking stuff.
Help us understand how people use our site so we can make it better. We use Google Analytics (anonymized) to see which pages get the most traffic, where people drop off, etc.
Remember your settings and choices so you don't have to keep re-entering stuff every time you visit.
Used to show you relevant ads and track campaign effectiveness. You can disable these through your browser settings.
Managing Cookies:
Most browsers let you control cookies through their settings. Just know that blocking certain cookies might make parts of our site less functional. Check your browser's help section for specific instructions.
For our athletes coming from the European Union or European Economic Area, we comply with the General Data Protection Regulation (GDPR). Here's what that means for you:
We process your data based on:
Your data is primarily stored in Canada. If we transfer data internationally, we ensure adequate protections are in place through standard contractual clauses or other approved mechanisms.
While we're based in Canada, if you're in the EU and have questions about how we handle your data under GDPR, contact us at info@zephyronfrontier.info with "GDPR Query" in the subject line.
If you're not satisfied with how we've handled your data, you have the right to lodge a complaint with your local data protection authority.
By signing up with Zephyr on Frontier Fitness, you agree to:
High-altitude training and mountain athlete conditioning is intense stuff. You acknowledge that: